Coursera
Coursera
Coursera
Coursera is an online learning platform that partners with top universities and organizations to provide courses, specializations, and degrees in various fields. With over 77 million learners worldwide, Coursera is one of the largest and most popular online learning platforms. Learners can choose from self-paced and instructor-led courses, with options to earn certificates and degrees upon completion. Coursera offers courses in various subjects, from computer science and data science to business, health, and the arts. Coursera's commitment to providing high-quality, accessible education has made it a leading platform for online learning.
Coursera has several policies that govern how the platform operates and how learners can use its services. Here are some of the main policies of Coursera:
Honor Code: Coursera has an honor code that requires learners to complete their coursework honestly and to refrain from cheating, plagiarizing or any other form of academic misconduct.
Refund Policy: Coursera offers a 14-day refund policy for most courses, specializations, and Professional Certificates. Learners can request a refund within 14 days of purchase if they are unsatisfied with the course.
Privacy Policy: Coursera's privacy policy outlines how the platform collects, uses, and shares learner data. The policy outlines how learner data is used to provide personalized recommendations and improve the learning experience and how Coursera protects learner data and ensures learner privacy.
Accessibility Policy: Coursera has an accessibility policy that ensures its platform and content are accessible to learners with disabilities. The platform provides closed captioning, transcripts, and other accessibility features to make learning more accessible to all learners.
Code of Conduct: Coursera has a code of conduct that outlines the platform's expectations for learner behavior. The code of conduct prohibits any discriminatory behavior, harassing, or disruptive.
Coursera offers several ways to contact its customer support team. Here are some of the ways to get in touch with Coursera:
Help Center: Coursera has a comprehensive help center that answers frequently asked questions and provides step-by-step guides. You can access the help center by clicking the "Help" button in the bottom right corner of the Coursera website.
Contact Form: Coursera has a contact form you can fill out to request assistance from their customer support team. You can access the contact form by clicking the "Contact Us" link at the bottom of the help center page.
Community Forums: Coursera has community forums where learners can ask questions, seek advice, and connect with other learners. The community forums are moderated by Coursera staff and are an excellent resource for getting help and support.
Social Media: Coursera has a presence on social media platforms like Twitter and Facebook. You can message their social media accounts to request assistance or report an issue.
Phone: Coursera does not provide a customer support phone number, but learners can request a call back from their support team by filling out the contact form.